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Search
Care Pack Finder
Search for the right Care Packs
References
How do I find my product name, number or serial number?
Select an appropriate method for your product:
Desktops & All-in-Ones
Some products utilize the keyboard shortcut the product information will appear after a short delay.
If that doesn’t work, this information can also be found on your bar code stickers, typically located on the back of your product.
Notebooks
Some products utilize the keyboard shortcut the product information will appear after a short delay.
If that doesn’t work, this information can also be found on your bar code stickers, which may be located behind the battery.
Printers (Both HP and Samsung)
Look for the bar code stickers on your printer.
The Serial number on a Samsung printer can be used wherever an HP serial number is requested.
Samsung printers refer to a ‘product number’ as a ‘model code’ designated with ‘M/C’, and typically start with ‘SL-…‘.
Tablets
Your product information is typically located on the back or bottom edge of your product.
Home Laptops
Home Desktops
Home Printers
Key Benefits of Home Laptop Care Packs
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Up to 3 Years Coverage
Enjoy the peace of mind that comes with knowing your purchase is protected.
-
On-Site Support
Have an HP-trained technician come to you to inspect or repair your faulty device at your convenience.
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Remote Diagnostics Report
Take advantage of our expert support specialists who are ready to provide remote problem diagnosis with phone and chat support.
HP Care Pack - Home Laptops Enhanced Support
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Entitlement
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Total years of coverage
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Standard parts & labour services
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Remote problem diagnosis and support
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Hardware service location
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3-Day Response (Onsite)
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Accidental Damage Protection (ADP)
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SmartFriend - Remote technical support and device health analytics
When can you buy HP Care Pack
- In Warranty Care Pack (IWCP)
- Post Warranty Care Pack (PWCP)
Purchased together with eligible HP devices (Laptops, Desktops, Printers) or up to 90 days of HP device purchase date.
From 60 days before and up to 30 days after manufacturers warranty expiry date.
Accidental Damage Protection (ADP)
Our ADP warranty service has you covered. Here's how!
Key Benefits of Home Desktop Care Packs
-
Up to 3 Years Coverage
Enjoy the peace of mind that comes with knowing your purchase is protected.
-
On-Site Support
Have an HP-trained technician come to you to inspect or repair your faulty device at your convenience.
-
Remote Diagnostics Report
Take advantage of our expert support specialists who are ready to provide remote problem diagnosis with phone and chat support.
HP Care Pack - Home Desktops Enhanced Support
-
Entitlement
-
Total years of coverage
-
Standard parts & labour services
-
Remote problem diagnosis and support
-
Hardware service location
-
3-Day Response (Onsite)
-
SmartFriend - Remote technical support and device health analytics
When can you buy HP Care Pack
- In Warranty Care Pack (IWCP)
- Post Warranty Care Pack (PWCP)
Purchased together with eligible HP devices (Laptops, Desktops, Printers) or up to 90 days of HP device purchase date.
From 60 days before and up to 30 days after manufacturers warranty expiry date.
Accidental Damage Protection (ADP)
Our ADP warranty service has you covered. Here's how!
Key Benefits of Home Printer Care Packs
-
Up to 3 Years Coverage
Enjoy the peace of mind that comes with knowing your purchase is protected.
-
On-Site Support
Have an HP-trained technician come to you to inspect or repair your faulty device at your convenience.
-
Next Business Day
Lessen your downtime and get the solutions for your technical problems within the next day - this includes pick-up and return, and mail-in service.
HP Care Pack - Home Printers Enhanced Support
-
Entitlement
-
Total years of coverage
-
Standard parts & labour services
-
Remote problem diagnosis and support
-
Hardware service location
-
3-Day Response (Onsite)
When can you buy HP Care Pack
- In Warranty Care Pack (IWCP)
- Post Warranty Care Pack (PWCP)
Purchased together with eligible HP devices (Laptops, Desktops, Printers) or up to 90 days of HP device purchase date.
From 60 days before and up to 30 days after manufacturers warranty expiry date.
Business Laptops
Business Desktops
Business Printers
Key Benefits of Business Laptop Care Packs
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ActiveCare
Stay on top of your device care with coverage that includes parts and labour with onsite support, 24/7 remote diagnosis and support, and predictive analytics and device health monitoring.
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Wolf Security
Powerful built-in hardware security solutions and advanced software to provide your PC and your business the protection it needs from malware, data corruption, viruses and more.
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Travel Support - covers 84 countries*
Stay productive and get access to your coverage benefits while travelling abroad with Next Business Day Onsite Support in over 84 countries.
*Defective Media Retention (DMR) is available as an add-on to a Travel HP Care Pack.
HP Care Pack - Business Laptops Enhanced Support
Scroll to read more ➔
Entitlement |
Standard Warranty |
Onsite Support Services |
HP Active Care |
|---|---|---|---|
|
Total years of coverage |
1 Year |
Up to 5 Years |
Up to 5 Years |
|
Standard parts & labour services |
✓ |
✓ |
✓ |
|
Remote problem diagnosis and support |
Business Hours |
Business Hours |
24/7 Support |
|
Hardware service location |
Offsite (Pick Up & Return, Return to Depot) |
Onsite Repair |
Onsite Repair |
|
Support Turn Around (Response Time) |
Standard |
Next Business Day |
Next Business Day |
|
Proactive alerts with auto ticketing (Active Care) |
— |
— |
Included |
|
Accidental Damage Protection (ADP) |
— |
Optional |
Optional |
|
Defective Media Retention (DMR) |
— |
Optional |
Optional |
|
Support for travelers - covers 84 countries |
— |
Optional |
Optional |
When can you buy HP Care Pack
- In Warranty Care Pack (IWCP)
- Post Warranty Care Pack (PWCP)
Purchased together with eligible HP devices (Laptops, Desktops, Printers) or up to 90 days of HP device purchase date.
From 60 days before and up to 30 days after manufacturers warranty expiry date.
Accidental Damage Protection (ADP)
Our ADP warranty service has you covered. Here's how!
Key Benefits of Business Desktop Care Packs
-
ActiveCare
Stay on top of your device care with coverage that includes parts and labour with onsite support, 24/7 remote diagnosis and support, and predictive analytics and device health monitoring.
-
Defective Media Retention (DMR)
Maintain control, protect and dispose of your defective media storage in a way that meets your security standards and keeps your confidential data secure.
*Hard drive replacement service is available at no additional charge
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Up to 5 Years Warranty
Enjoy the peace of mind that comes with knowing your purchase is protected.
HP Care Pack - Business Desktops Enhanced Support
Scroll to read more ➔
Entitlement |
Standard Warranty |
HP Care Pack |
HP Active Care |
|---|---|---|---|
|
Total years of coverage |
1 Year |
Up to 5 Years |
Up to 5 Years |
|
Standard parts & labour services |
✓ |
✓ |
✓ |
|
Remote problem diagnosis and support |
Business Hours |
Business Hours |
24/7 Support |
|
Hardware service location |
Offsite (Pick Up & Return, Return to Depot) |
Onsite Repair |
Onsite Repair |
|
Support Turn Around (Response Time) |
Standard |
Next Business Day |
Next Business Day |
|
Proactive alerts with auto ticketing (Active Care) |
— |
— |
Included |
|
Accidental Damage Protection (ADP) |
— |
Optional |
Optional |
|
Defective Media Retention (DMR) |
— |
Optional |
Optional |
When can you buy HP Care Pack
- In Warranty Care Pack (IWCP)
- Post Warranty Care Pack (PWCP)
Purchased together with eligible HP devices (Laptops, Desktops, Printers) or up to 90 days of HP device purchase date.
From 60 days before and up to 30 days after manufacturers warranty expiry date.
Accidental Damage Protection (ADP)
Our ADP warranty service has you covered. Here's how!
Key Benefits of Business Printer Care Packs
-
Up to 5 Years Coverage
Enjoy the peace of mind that comes with knowing your purchase is protected.
-
On-site Support
Have an HP-trained technician come to you to inspect or repair your faulty device at your convenience.
-
Next Business Day Exchange
Lessen your downtime and get the solutions for your technical problems within the next day - this includes pick-up and return, and mail-in service.
HP Care Pack - Business Printers Enhanced Support
-
Entitlement
-
Total years of coverage
-
Installation Services
-
Standard parts & labour services
-
Remote problem diagnosis and support
-
Hardware service location
-
3-Day Response (Onsite)
When can you buy HP Care Pack
- In Warranty Care Pack (IWCP)
- Post Warranty Care Pack (PWCP)
Purchased together with eligible HP devices (Laptops, Desktops, Printers) or up to 90 days of HP device purchase date.
From 60 days before and up to 30 days after manufacturers warranty expiry date.
