Transforming the Future of Work with the HP Workforce Experience Platform

 
We’re on the cusp of an AI revolution that promises to vastly accelerate productivity, but for this vision to become a reality, we need to first fix what’s broken. Employees are struggling with an explosion of new devices and services, and IT teams can’t keep up. Two-thirds of employees report experiencing friction when using digital technologies¹, and only half say they feel fully supported by their IT service desk². Employees and IT teams alike are burned out. 
 
Employees perform at their best when technology disappears into the background. This only happens when IT has the right tools to manage the complexity of the new digital ecosystem. By addressing technology issues proactively, IT can reduce friction, improve security and better serve the company by making employees productive and fulfilled again.
 
The HP Workforce Experience Platform (WXP) Reduces Digital Friction to Enhance Employee Experiences
 
Last year, HP introduced a revolutionary new platform designed to address technology issues proactively by providing IT with powerful insights that help empower employees to thrive at the intersection of work and life. The HP Workforce Experience Platform (WXP)³ draws on billions of data points to intelligently anticipate problems, removing friction for employees and reducing the never-ending firehose of IT requests.
 
Today, at HP Amplify Conference 2025, we're excited to announce expanded availability and innovative enhancements coming soon for current and future customers. Building on the success of last year's early access program, WXP has already grown to 680,000+ connected devices and leverages intelligence from HP's vast global data ecosystem. Our AI models learn from telemetry data across 24 million endpoints, processing 700GB of new data daily into our 4-petabyte intelligence engine.  
 
Every month, HP's software and services remediate over 11 million IT issues - keeping employees productive and IT teams focused on strategic initiatives. This intelligence advantage allows WXP to deliver proactive solutions that help prevent disruptions before they impact productivity.
 
Notable Enhancements for a Personalized, Seamless Experience
 
Over the past six months, HP has continued to drive the evolution of WXP with powerful capabilities that automate tasks and make it more natural and intuitive to manage the employee experience. Notable enhancements include:

• AI Sentiment Analysis: Now includes AI capabilities to assess and improve employee experience by analyzing sentiment data. The tool can analyze and provide summaries of sentiment based on thousands of free text survey responses from employees, uncovering recurring themes for IT to prioritize. So, if employee sentiment starts to drop, IT managers can spot the trend quickly and address the issue proactively.
• Fleet Explorer: This new AI-powered natural language processing (NLP) tool lets users query fleet data instantly for insights. Instead of spending hours or days digging through reports, IT managers can ask a question and get quick answers to critical questions. For example, high memory utilization often leads to poor PC performance. So, an IT manager could start by asking, “which devices experienced the most memory over-utilization in the past 30 days?”  And then based on the results, remediate the problem before it becomes an issue for employees
• Vyopta Integration⁴: HP and Vyopta customers can now check on the overall health of their organization’s collaboration environment (video and telephone endpoints as well as collaboration software) in WXP. This integration delivers users valuable insights into collaboration infrastructure usage, adoption and performance to inform strategic decisions, and user satisfaction.
• HP has created pre-built scripts, alerts and dashboards that help organizations monitor fleets, automate workflows and deliver strategic insights to optimize performance and improve IT efficiency.

 
Enabling Channel Partners to Diversify and Transition to Services-Centric Businesses
 
Digitization and workflow automation represent key growth areas for partners.  WXP makes the start-up investment for partners to get into the Digital Employee Experience (DEX) space easy. With WXP, HP partners can diversify into new businesses and acquire new customers, moving to a contractual, services-centric business model. 
 
Once partners secure their WXP Sell and Manage Certification, they will get access to a partner view that includes a business management dedicated dashboard section, brand and communication customization, reporting and trends, and multi-tenancy navigation. With multi-tenancy navigation, partners can select a customer and drill down into the customer view to perform specific actions such as running remediations, managing devices, and sending pulse surveys. For remediations, partners can choose to use the HP script gallery for pre-built scripts or create their own.
 
Other notable updates/enhancements from the past 6 months can be found here: Product Release Notes February 2025 | HP Workforce Experience.