HP Price Promise

Shop confidently with the HP Price Promise and know that you are getting the best possible deals through our exclusive Price Match and Price Guarantee.

If the product you buy from the HP Online Store drops in price within 21 days of placing your order, we'll refund you the difference.

Step 1

Contact our team and provide the following information from your invoice:
• Your order number
• Your full name on the order
• The HP part number, for example 30A26EA#ABU

Call us at 1300 616 192

Email Us
Step 2

Provide a screenshot of the HP Online Store product page with the reduced price and the time and date the screenshot was taken.
Step 3

Our friendly order support team will verify the price difference.
Step 4

Once validated, you will be refunded on the price difference within 5-10 business days.

1. Does Price Guarantee apply to other retailers?

No, Price Guarantee only applies to products purchased from the HP AU Online Store.
2. Does Price Guarantee apply only to products with the same model numbers?

Yes, the product model numbers (SKUs) must be identical in order to apply Price Guarantee. This applies to all categories of products, including Laptops, Desktops, Printers, Monitors and Accessories.
3. Are there any exclusions to Price Guarantee?
The following exclusions apply:
- Minimum refund value must be $10 or greater
- Maximum order value of $5,000 or less (inclusive of GST)
- Price reductions must occur within 21 days after the initial order was placed
- Products must be purchased on or after 1 Aug 2023
The following does not apply:
- Third-party promotions, paid membership/ loyalty programs
- Wholesale or commercial quantities
- Out of stock products
- Trade-in promotions
- Shipping charges
- Pricing errors
- Bundle offers
4. How will I be refunded if I have purchased using a third-party finance provider, eg. PayPal?

The funds will be credited to your bank account via the third-party finance provider. If you have any questions about this, please contact the third-party finance provider.
5. Can I apply a coupon after Price Guarantee is applied?

No, you cannot apply coupons on top of a Price Guarantee offer. Prices after applying Price Guarantee are final.

Compare Products

0/4